DARKFIELD

PRIVACY POLICY

Effective Date: 1 July 2024

This Privacy Policy applies to Realscape and DARKFIELD activities in the United States and Canada.

Realscape operates through the following legal entities:

Realscape Productions LLC (US)
Realscape Productions Inc (CA)

This Privacy Policy explains how we collect, use, and protect your personal information when you purchase tickets or interact with us through our North American ticketing channels.

This policy applies to DARKFIELD and Realscape Productions in the United States and Canada. In the U.S., we operate as Realscape Productions LLC. In Canada, we operate as Realscape Productions Inc. It covers online purchases, marketing communications, and interactions through our third-party ticketing and marketing partners.

INTRODUCTION

We respect your privacy. This policy outlines what information we collect, how we use it, and your rights. By using our website, purchasing a ticket, joining our mailing list, or interacting with our events in the United States or Canada, you agree to this policy.

SCOPE OF THIS POLICY

This policy applies to:

Online ticket purchases through third-party ticketing platforms
Interactions with our websites, event pages, email signups, and social campaigns
Any other direct communications regarding ticketing or attendance in North America

WHAT INFORMATION WE COLLECT

Identifiers: Name, email, phone, billing/shipping address
Transaction Data: Event purchased, payment method (processed by third-party providers)
Marketing Preferences: Email opt-ins, SMS consents
Technical Info: IP address, device/browser data (via cookies)

We do not collect sensitive personal data such as health, biometric, or child-specific information.

HOW WE COLLECT INFORMATION

Directly from you (e.g. purchases, forms, surveys)
Automatically via cookies, pixels, and analytics tools
Through our service providers (e.g. ticketing platforms, marketing tools)

HOW WE USE YOUR INFORMATION

To process and confirm ticket purchases
To communicate event updates, reminders, or changes
To send marketing (only if you opt in)
To improve our site and event experiences
To comply with legal obligations

HOW WE SHARE YOUR INFORMATION

Third-party ticketing suppliers: We use external platforms to process transactions and deliver tickets
Marketing and communications providers: For opted-in emails and SMS (e.g. email systems, SMS platforms)
Analytics Tools: To understand engagement and improve experiences
Event Partners: We may share your data with our venues or production agencies solely to support your attendance and the operation of the event
We do not sell your personal data.

YOUR PRIVACY RIGHTS

We provide all users in the United States and Canada with the following data rights:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent to marketing communications at any time
Opt out of data sale or sharing (we do not sell your data)

These rights are offered in alignment with applicable privacy laws in the United States and Canada, including the California Consumer Privacy Act (CCPA/CPRA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), as well as related state and provincial legislation.

To exercise any of these rights, please contact us at hello@realscapeproductions.com

YOUR CHOICES AND OPT-OUTS

Email: Click “unsubscribe” in any email or contact us directly
SMS: Text STOP to opt out
Cookies: Adjust browser settings to disable tracking cookies

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and tracking tools (such as Google Analytics, Meta Pixel, and others) to understand website usage and measure the performance of our marketing campaigns. By continuing to use our site, you consent to this tracking. For more details, see our full Privacy Policy.

DATA SECURITY

We implement reasonable safeguards to protect your data. Payment data is handled by PCI-compliant third parties.

RETENTION OF INFORMATION

We retain your data only as long as needed for event operations, marketing (with consent), and legal compliance. You may request deletion.

THIRD-PARTY LINKS AND INTEGRATIONS

Our pages may link to third-party sites. We’re not responsible for their privacy practices. Review their policies separately.

CHANGES TO THIS POLICY

We may update this policy. If changes are significant, we will notify you via email or post an alert.

PLATFORM-SPECIFIC DATA USE

From time to time, we may work with different ticketing providers or marketing partners. These may include third-party ticketing suppliers, marketing platforms, and analytics tools. When you purchase tickets or engage with our campaigns, your data may be processed by these third parties to facilitate your transaction, deliver event communications, or measure campaign performance. Each of these services has its own privacy policies. We encourage you to review them for details.

CONTACT INFORMATION

For questions or data requests, contact:

hello@realscapeproductions.com

Realscape Productions LLC (US)

–Realscape Productions Inc (CA)